AVIATION GROUND TRAINING · HUMAN PERFORMANCE
Crew Resource Management (CRM) Training
Build effective communication, teamwork and decision-making through case studies relevant to corporate and commercial aviation.
Who is this course for?
Flight crew and cabin crew looking for initial CRM training or recurrent training, including a change of operator.
Initial training introduces the full CRM programme. Recurrent training revisits the relevant module within the training cycle. Tell the team about your role, previous training and operator requirements so the right course can be confirmed.
Course facts
- Delivery
- London Oxford Airport is our primary training location. We can also deliver in-company or at another venue by prior arrangement. CRM is also available through live virtual sessions by arrangement.
- Dates
- Ask for the next available course or suggest your preferred dates.
- Assessment
- CRM does not include a closed-book multiple-choice test.
- Certificate
- Electronic certificate after successful completion and full payment.
- Recurrent interval
- Confirm the interval required by your operator and role.
- Group arrangements
- Tell us your group size. We will confirm capacity and any bespoke arrangements; bespoke courses carry a minimum charge equivalent to two delegates.
Learning outcomes
- Recognise human performance limits and threats to safe crew performance.
- Use communication, teamwork and decision-making techniques in operational scenarios.
- Reflect on individual and shared situational awareness using aviation case studies.
Detailed syllabus
Initial training covers the introduction and all three modules in eight hours. The four-hour recurrent course covers the introduction and the relevant module in your training cycle. Confirm the module with your operator; we will provide start and finish times in your joining instructions.
Introduction and core principles
- Human factors in aviation; CRM principles and objectives.
- Human performance and limitations; threat and error management.
- Case studies relevant to corporate and commercial operations.
Module 1: managing performance
- Human error, reliability, prevention and detection.
- Stress, workload, fatigue, vigilance and medical factors.
- Safety culture, standard operating procedures and organisational influences.
- Cabin safety incident and accident reporting.
- Passenger human factors, crowd control and passenger stress.
Module 2: working as a crew
- Communication and coordination within the crew and with operational and ground personnel.
- Decision-making, leadership, cooperation, delegation and team responsibilities.
- Self-assessment, assertiveness, attitudes and behaviour.
- Conflict management and cultural differences.
Module 3: awareness and resilience
- Information processing and individual and shared situational awareness.
- Resilience, surprise and startle.
- Automation philosophy, monitoring and intervention.
Plan your course
Tell us your crew role, previous CRM training and operator requirements. We will confirm the initial course or recurrent module that fits your training programme.
Include your preferred dates and group size in your enquiry. We will confirm course suitability, the arrangements and the full price before you book.
Before you attend
Bring photo ID and arrive at the time shown in your joining instructions. Tell us about any learning, access or assessment support you need, ideally at least seven days before training. If you have less notice, please get in touch.
Read the full training terms →Plan your training
Tell us which course you need, your preferred dates and how many people will attend. We will confirm the options with you.