Training
These terms and conditions apply to the course booked by the client with Livingstone Training Ltd.
Livingstone Training Ltd. will provide training in accordance with the course booked by the client. The content of the course and training will be as specified in the relevant course material issued by Livingstone Training. Course content and material are the property of Livingstone Training Ltd. and all intellectual property rights are reserved accordingly.
Course bookings
Courses may be booked by the client through the relevant booking facility. On receipt of a request for a course booking and subject to the availability of the course and places thereon, Livingstone Training Ltd. will confirm within a reasonable period of time the course booking, including the dates when the course will be provided and the number of client delegates who will attend the course.
Within a reasonable period of time thereafter, the client will confirm the names of delegates who will be attending the course and complete any pre-course administration.
For course enquiries, use our enquiry form or email operations@livingstone.training.
Fees & payment
The fees quoted exclude VAT, which may be applicable and payable by the client.
Payment can be made either before or on completion of your course. If you require a quotation so that you may raise a purchase order number, or any other reference in order to arrange payment, please contact accounts@livingstone.training.
If you fail to inform us that a purchase order number is required, payment will still need to be made, as certificates will be held until payment has been received in full.
Cancellation & substitution
Livingstone Training Ltd. may have cause to cancel courses due to unforeseen or exceptional circumstances. In the unlikely event of this happening, we will endeavour to give as much notice as possible to the client.
The client may cancel any course if at least 30 calendar days’ notice is given in writing to Livingstone Training Ltd. prior to its commencement with no fee being payable. If 14–29 calendar days’ notice is given in writing, 50% of the course fees will be payable by the client. If fewer than 14 calendar days’ notice is given, full course fees will remain payable.
Please advise the training team if you need to withdraw from the course in good time, so that your place may be offered to another candidate on the reserve list. Delegates will be charged in accordance with these terms and conditions. Substitution may be permitted with at least 48 hours’ prior notice.
Assessment & certificates
There is a closed-book multiple-choice test for all courses except CRM, requiring a 75% pass mark. Please make us aware of any additional support you may need in relation to a reader or a scribe for the assessment.
Unless otherwise specified by Livingstone Training Ltd., on successful completion and payment of the course, the delegate will be awarded an electronic certificate, which will be emailed to them. The decision of Livingstone Training as to whether a delegate has successfully completed the course shall be final and conclusive.
Before you attend
- Learning needs: Please advise us of any learning needs by completing the Special Consideration / Reasonable Adjustment Request Form and Learner Declaration. Return these at least seven days before the course begins where possible. If you need support at shorter notice, contact the training team to discuss what can be arranged. Contact the training team for the forms and a copy of the reasonable adjustment and special consideration policy.
- Punctuality: If you are more than 15 minutes late for the course, we will be unable to admit you into the training session and you will have to rebook for an alternative date.
- Photo ID: Bring photo identification as evidence of who you are. Failure to do so may result in you being turned away from the course.
- Clothing: Smart casual clothing can be worn on all training courses.
- Accommodation: Accommodation is not provided by Livingstone Training. Delegates must make their own booking arrangements if accommodation is required. A list of hotels can be provided on request.
For course administration and late-arrival queries, contact the training team on +44 (0)20 3576 7527 or email operations@livingstone.training.
Unusual circumstances
Livingstone Training Ltd. shall not be liable for non-performance or delay of performance which is due to any cause beyond its reasonable control including, without limitation, inclement weather, fire, flood, industrial action, explosions, government regulations and orders, and acts of God.
Amendments
No amendments to this agreement shall be valid unless they have been made in writing.
How to find us
London Oxford Airport, Kidlington, Oxford, OX5 1RA is our primary training location. We can also deliver in-company or at another venue by prior arrangement. Your booking confirmation will include venue details and joining instructions. Follow those instructions when travelling to your course.
Company & contact details
Livingstone Training Limited
Registered office: 5 Brayford Square, London, E1 0SG
Company number: 08613797
The registered office is separate from the training venue.
Telephone: +44 (0)20 3576 7527
General enquiries: info@livingstone.training
Course bookings: operations@livingstone.training
Accounts: accounts@livingstone.training